Service providers deliver a huge range of services to customers, most often relying on different entities, systems and processes to do so. It is almost impossible to see where all orders are in the process, which themselves become corrupted. Implementing practical improvements is extremely hard.

Simon uses data collected across systems to give full visibility, and then implement automations and improvements that result in a much faster order-to-cash cycle.

Existing systems force you to use rigid, defined processes and mainly work for simple, high volume processes.

Operations teams attempt to use business process, systems integration and workflow across multiple legacy systems (each with their own data needs, limitations and users) to drive improvements.

But it doesn’t have to be so difficult.

Simon finds and analyses data from all service instances, then converts it and automatically takes action. Simon does this by learning what the service should look like and implements these patterns across the systems.

What does Simon give you?

  1. Understand exactly what’s going on, in real time.
  2. Automate and optimise actions to deliver.
  3. Speed up service implementation.

It uses existing and new data to automatically configure service patterns onto existing systems, enabling a faster order implementation and activation.

Who Benefits?



  • Real world operations: acknowledges the different state and quality of systems, processes and people
  • Much faster with better service implementation
  • Deals with brownfields needs
  • Teams can focus on exceptions and higher order client demands

IT and systems teams

  • Accelerate service implementation through embracing data and ML
  • Deal smoothly with complexity and poorly defined services through practical learning
  • Lower costs and lower risks during implementation
  • A better support system for your business and delivery teams


  • Much lower cost to implement, and within existing operations
  • Fewer risks and faster time to see and realise value
  • No ongoing license costs or dependencies on expensive systems and outside vendors

Need help? Get in touch with aJurumani consultant.

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