Use real time end-to-end technical and commercial verification to ensure the quality of client services in all operations.
We deploy automated technical and commercial audit and evaluation functions that help to verify service completion, accuracy and quality. These are measured against customer expectations.
Ongoing, real-time assurance also means you have a better way to co-ordinate assurance functions, report on service performance for service management, and manage SLAs.
We support Quality Assurance through:
Pulse
Quality service should include technical performance, commercial promise, and service reliability. Pulse helps you define what you need, then ensures that these promises are met in near real time.
Managed Services
Using performance SLAs, we help you define and deliver on quality outcomes for your customers and internal stakeholders.
Need help? Get in touch with aJurumani consultant.