Customer experiences should be seamless.

We make use of available insights to improve the overall process, results and outcomes. For example, using predictive analytics to dynamically improve interactions and ML to remove unnecessary steps in the process and interface complexity. The way customers buy is changing, and meeting their needs requires an approach that is responsive and relevant.

Customer Experience

We support Customer Experience through:


From engagement and requirements gathering to proposal, quote- and work acceptance, the sales phase should be a seamless experience that enriches the customer experience, as well as a market differentiator. Mapping the customer journey across all touchpoints is a key part of the product design.

Cloud Acceleration Programme (CAP)

The complexity and risk of launching a technical product into a new market segment is less around executional concerns and more about sales success. CAP focuses on market messaging and uses case- and value propositions to help you deliver value to your customer from the very first engagement.


The customer journey and experience is a key part of a service’s differentiation. How well it serves its customer and market will drive success. By focusing on customer needs we help you build meaningful businesses.


Using intuitive, immediate and relevant insight into service performance, Pulse is built around serving its customers’ needs, not the technology requirements.

Need help? Get in touch with aJurumani consultant.

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