Digital Features

Unlocking your data, a cornerstone to digital transformation

Your business is mostly data.

So much of your foundation is built upon: names, numbers, orders, references, settings, configurations, balances, metrics, faults and billing…

Too often this is scattered in incomplete chunks, across multiple systems and spreadsheets, ma outgrown and too limited, but too painful to remedy.

Simon is a data-engine!

Your data is the fuel used to accelerate two legs of your digital transformation.

Digital Optimization

Application of new, fast and frequently changing digital technology to solve problems. It is mostly about transforming processes that were non-digital or manual to digital processes.




Process mining

Active addressable data


Rationalize platforms & systems

Digital CX

Digital customer experience is the sum of digital interactions between a customer and a company and the resulting impression that a customer walks away with.

Establish & run projects

Interact & collaborate

Shared single-view: build & run

Interactive Digital Documentation


360 degree

So you built a fancy online portal… spent a fortune on a mobile buy experience… the customer made the decision to buy from you… are you able to support your customer with a digital experience during service delivery into operation?

It is much tougher… online experiences is most often just a venire… transforming build is traditionally much more challenging due to the large number of systems, applications, emails & spreadsheets you use inside your business.

Simon’s platform smartly aggregates data, transforms it to be brutally simple into our “Active Addressable Database”, a key to digital transformation.

Active Addressable Database

Simon as a data-first platform, innovatively applying hyperscale technologies into the delivery-centre of companies which build and operate technology based services.

Simon’s Data Edge powers the “active addressable database” which smartly aggregates data, transformed to be brutally simple, making it widely-available for interrogation by systems and teams.

Importantly, Simon enables a “personalized customer delivery experience” by looking at data from across your business to understand how you customer wishes to be serviced.

This enables you to:

  • Understand the existing services used by a customer
  • Navigate how do you best establish and run the project.
  • Achieve a shared single-view of all build and run.
  • Interact and collaborate with the customer.


Proactive care guided though data insights to support early action helps address any issues that arise before they turn into problems, helping to prevent churn and increase customer satisfaction.


All data constructs are available as open-interfaces as a service.


Enabling advanced searching to find the needle in the haystack. Type-ahead searching.


View all customer and service data in one place. Access a complete customer profile in the Active Addressable Database, including contact data, account data, catalogue of services, service status and well anything with a data footprint. Having a 360-degree customer view will help you build service strategy and improve your service delivery.


On analyzing data set, services with similar data quality problems can be grouped. Business stakeholders then design a remediation process and implement using Robotic Process Automation (RPA). RPA will execute most deterministic processes onto existing systems perfectly in a fraction of the time. Every time you need a fix, the bot is there! A single bot can be programmed to perform many tens of remediation processes. This will massively reduce workload on your teams.


Often in real operational environments, data related to a service is missing or inaccurate. An advanced high-speed search built into the core of Simon enables the entire data set to be rapidly searched for candidate data. Far beyond the searching capabilities of a human. Ranked candidate records are presented to a user for consideration. If a match is confirmed, records are merged. Key compliant with a naming convention can then be manually captured into base systems (or updated using RPA)

Need help with SIMON? Get in touch with aJurumani consultant.

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